Forward Deployed Engineer
Forward Deployed Engineer
Forward Deployed Engineer
New York
Full Time
About the role
Application
About the Company
Our client is a rapidly growing AI-powered legal technology company transforming how law firms manage their operations.
Its platform automatically captures billable activity across a lawyer’s devices while supporting timekeeping, bill review, compliance, and firm-level intelligence. Rather than replacing legal professionals, the technology addresses one of the legal industry’s longest-standing administrative and operational challenges.
The company works with law firms, professional services organisations, and public-sector customers internationally. Backed by leading venture capital firms, it has experienced significant growth and is continuing to expand its product and engineering teams.
About the Role
We are looking for a Forward Deployed Engineer to work at the intersection of engineering and customer success, partnering directly with strategic enterprise customers.
This is the most client-facing engineering role within the company. The successful candidate will own strategic customer relationships, lead technical onboarding, and translate customer requirements into scalable product solutions.
Although highly customer-facing, this role carries the same technical expectations as a core Software Engineer. Candidates should be comfortable writing and shipping production code while working closely with senior stakeholders and helping shape product direction through direct customer engagement.
Experience building or integrating Retrieval-Augmented Generation pipelines is particularly valuable for this position.
Key Responsibilities
Partner directly with strategic enterprise customers and support successful product implementations.
Own technical onboarding alongside the Customer Success team.
Develop AI-powered product capabilities, including prototyping and integrating Retrieval-Augmented Generation pipelines.
Visit customers regularly to understand business requirements and translate them into technical solutions.
Build and ship production software using the same technology stack as the core engineering team.
Develop scalable solutions that address customer-specific needs while supporting the broader product.
Collaborate closely with engineering, product, and customer-facing teams.
Communicate technical concepts clearly to both technical and non-technical stakeholders.
Help identify recurring customer needs that can be incorporated into the core product roadmap.
Tech Stack
Go
React
TypeScript
AWS Serverless
Microservices
Retrieval-Augmented Generation
Full-stack web applications
Required Experience and Skills
Must Have
2–8 years of experience working within high-growth startups.
Strong full-stack software engineering experience.
Hands-on experience with AWS, Go, React, and TypeScript.
Experience building or integrating Retrieval-Augmented Generation pipelines.
Ability to work directly with enterprise customers and senior stakeholders.
Strong communication and problem-solving skills.
Comfortable balancing customer engagement with hands-on engineering responsibilities.
Ability to translate customer requirements into scalable technical solutions.
Nice to Have
Previous experience as a Forward Deployed Engineer, Solutions Engineer, or in a comparable customer-facing technical role.
Experience working within legal technology, fintech, or another highly regulated industry.
Experience leading technical onboarding or enterprise software implementations.
Familiarity with serverless and microservices-based architectures.
Core Competencies
Successful candidates will demonstrate:
Strong customer empathy while maintaining engineering excellence.
Ability to own customer relationships from onboarding through long-term success.
Technical depth across modern cloud infrastructure and full-stack development.
Excellent communication with technical and non-technical stakeholders.
Ability to rapidly prototype and deliver solutions in fast-moving environments.
Strong product thinking and the ability to identify scalable solutions from individual customer needs.
High ownership and comfort working independently.
Why Join?
Work directly with enterprise customers to solve real-world operational problems.
Build AI-powered products using modern engineering practices.
Join a rapidly growing legal technology company.
Collaborate with a highly technical engineering team while influencing product direction.
Work on challenging customer-facing engineering problems at scale.
Combine hands-on software development with strategic customer ownership.
Receive meaningful equity and contribute directly to the company’s growth.
